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How bt24 Handles Your Personal Data

At bt24, we are straightforward about what data we collect, why we collect it, and how long we keep it — so you can make informed decisions about…

Data Collected with Your ConsentSecure Storage PracticesYour Right to Access & DeleteIndia-Compliant Data HandlingContact Our Privacy Team Directly

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What This Privacy Policy Covers

bt24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data bt24 processes in connection with your account, including data shared during registration, during payment transactions via UPI, Paytm or PhonePe, and during any support interactions you initiate with us. Availability of our services depends on local law and is

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accessible where local law permits. We process data in accordance with applicable Indian data protection standards and do not share your financial details — including UPI handles, Paytm wallet references or PhonePe linked numbers — with third parties for marketing purposes. Any data shared with payment
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processors is limited strictly to what is needed to complete your transaction. You may request a full copy of the data we hold on you at any time by writing to our privacy team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Three Ways to Contact Us About Your Data

If you have a question about how your personal data is handled, want to correct something on your account, or wish to request deletion, our privacy team is here to help. We aim to respond to all data-related queries within 72 hours on working days.

Team online

Email Privacy Request

Send a detailed request to our dedicated privacy inbox. Include your registered account email so we can verify your identity before processing any data access, correction or deletion request promptly.

Live Chat Support

Start a live chat from any page on bt24 and ask to be connected to the data privacy team. Our agents are available around the clock and can log a formal privacy query on your behalf.

Written Notice

For formal legal requests — such as data portability or erasure under applicable Indian law — you may submit written notice through our secure contact form, which creates a timestamped record of your request.

HOW WE PROTECT YOU

Six Pillars of Our Data Handling Practice

Every privacy commitment we make is backed by a specific technical or operational control. From how cookies behave on your device to how long we retain closed-account records, the details below reflect…

Data Collection

We collect only what is necessary: your name, contact details, date of birth, and payment identifiers such as your UPI ID or Paytm mobile number. We do not collect browsing history unrelated to bt24 services.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowest on mobile. You can manage cookie preferences from your account settings page at any time.

Account Security

All account data is encrypted in transit using TLS 1.2 or higher. Passwords are hashed and never stored in plain text. Two-factor authentication is available for your account and we strongly encourage you to enable it.

Data Retention

Active account data is retained for as long as your account remains open. After account closure, we retain only what is legally required — typically transaction records for a defined period — then schedule the remainder for deletion.

Your Rights

You have the right to access the data we hold, correct inaccurate records, request deletion where no legal obligation requires retention, and object to specific processing activities. Submit any of these requests via email or live chat.

Third-Party Sharing

We share data with payment processors like UPI networks, Paytm and PhonePe only to complete transactions. We do not sell your data to advertisers. Any third party we work with is bound by a data processing agreement.

Your Privacy Questions, Answered Clearly

These are the questions we hear most often about how bt24 handles personal data. If your question is not covered here, reach out directly through email or live chat and our team will respond within one working day.

We collect your name, email address, mobile number, date of birth, and the payment identifier you use — such as a UPI ID or Paytm-registered number. We collect only what is needed to operate your account and process transactions.

Your payment identifiers are passed only to the relevant payment network — UPI, Paytm or PhonePe — to complete your transaction. We do not share these details with advertisers, data brokers or any unrelated third parties.

Email our privacy team from your registered address with the subject line 'Data Access Request'. We will verify your identity and send a structured copy of your data within the timeframe required by applicable law.

Yes. Send a deletion request via email or live chat. Where no legal obligation requires us to keep specific records — such as transaction logs — we will schedule your data for deletion and confirm once complete.

After closure we retain only the records we are legally required to keep, such as financial transaction logs. All other profile and behavioural data is deleted on a rolling schedule following the closure date.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can review and adjust your cookie preferences at any time in your account settings without affecting core account functions.

Write to our privacy team via the dedicated email address listed on our contact page. If you are not satisfied with our response, you may escalate to the relevant data protection authority under applicable Indian law.

How bt24 Handles Your Personal Data

Three Ways to Contact Us About Your Data

Email Privacy Request

Live Chat Support

Written Notice

Six Pillars of Our Data Handling Practice

Data Collection

Cookie Handling

Account Security

Data Retention

Your Rights

Third-Party Sharing

Your Privacy Questions, Answered Clearly

01 What personal data does bt24 collect when I open an account?

02 Does bt24 share my UPI or Paytm details with anyone?

03 How do I request a copy of the data bt24 holds about me?

04 Can I ask bt24 to delete my account data?

05 How long does bt24 keep data after I close my account?

06 Does bt24 use cookies, and can I control them?

07 Who do I contact if I believe my privacy rights have been violated?

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